Tax Appointments

We understand that things come up unexpectedly. If you would like to reschedule or cancel your appointment simply click here and enter your appointment confirmation number – this can be found in your booking confirmation email. Alternatively, you can call your local office or our contact centre on 13 23 25.

Joint bookings for more than one person can be made through any of our booking channels. Simply select the ‘In Office – Multiple Years or Multiple People’ option when selecting your appointment type online. Alternatively, if you’re speaking with one of our consultants simply ask for a joint booking and they will schedule in an appropriately timed booking for you. If booking online enter the names of the second person (or more) in the Comments section

Our handy tax checklist has been designed to help you prepare for a quick and efficient tax return experience. Find out more and download here.
If you are a property Investor, our Residential Property Investor Tax Time Checklist is also available to ensure you don’t miss out on any deductions this tax time and maximise your cash flow. Find out more and download here.
 

Occasionally our consultants may run a little overtime with their previous client and will be with you as soon as they can. Rest assured that this will not impact your allotted time and we appreciate your patience.

Short answer is yes. Our offices are open for business across the country, subject to government restrictions in each area. To do this safely we've introduced enhanced hygiene protocols in offices and we recommend wearing masks even when not mandated, to reduce the risk of transmission.

We are also taking no risks with our people.  Any associate or client who is unwell and showing even mild "flu- or cold-like symptoms" will be asked to not come to the office until the symptoms have gone. More information can be found here.

Yes, we accept walk ins.

If you cannot find a suitable appointment time at your preferred office, visit one of our other local offices. We have over 400 offices nationally. Simply click here and enter your postcode to find another office close by or visit www.hrblock.com.au . Alternatively, you can call 13 23 25 to book an appointment at an office close to you. If you can’t make it to an office and prefer to have your return prepared by an experienced tax consultant, our online tax options have you covered. Additionally, view our service comparison table to discover the best service option for you.

Refunds are based on the ATO and usually the ATO advises 7-10 business days to process refunds. Whichever way you choose to do your tax with us, your refund will be processed as soon as possible within those guidelines.

Contact us directly on 13 23 25 or visit our website to chat with a member of our team, here you can also find other contact options like email. You can also visit our social platforms (Facebook or Instagram) to reach out to our team directly via private message.

Yes, you can. You have the option to do a virtual appointment with a tax expert which can be booked through our appointment booking system (select Phone or Virtual). Or, you can complete your tax return with us through our Online Tax options. Simply click here for more information.